Contact Us
Questions about leads, your account, or our credit policy — we're here to help.
Common Questions Before You Reach Out
How do I request a credit for a bad lead?
Log in to your dashboard and click Request Credit on the lead in question. Our Token Protection Policy covers leads with disconnected numbers, wrong contact info, or properties already sold. We review all requests within one business day.
How long does it take to get a response?
We respond to all contact form messages within one business day, Monday through Friday. For faster help with account or credit issues, use the dashboard directly — credit requests submitted there are processed the same day.
How do I upgrade or change my tier?
Tier changes are handled manually. Select Request tier change from the subject dropdown above and describe what you're looking for. We'll confirm your new tier and any token adjustments within one business day.
I have a question about a specific lead — what do I include?
Include the lead ID (found in your dashboard), the property address, and a brief description of the issue. This helps us pull up the record immediately and respond accurately.